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03/11/2026
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Đông Á, Đông Á. (2026). AN INVESTIGATION OF THE FACTORS INFLUENCING CONSUMERS’ INTENTION TO RETURN SMALL IT ELECTRONIC WASTE TO REVERSE LOGISTICS SYSTEMS IN DA NANG CITY. Dong A University Journal of Science. https://js.donga.edu.vn/index.php/daujs/article/view/683
AN INVESTIGATION OF THE FACTORS INFLUENCING CONSUMERS’ INTENTION TO RETURN SMALL IT ELECTRONIC WASTE TO REVERSE LOGISTICS SYSTEMS IN DA NANG CITY
Main Article Content
Abstract
The study focuses on identifying and evaluating the factors influencing residents’ intention to return electronic waste (small-sized IT devices) within the reverse logistics chain in Da Nang, in the context of the rapid increase in electronic waste and the limitations of the formal collection system. The research model was developed based on the integration of the Theory of Planned Behavior (TPB) and the Attitude-Behavior-Context (A-B-C) Theory, while incorporating additional factors such as moral norms, consumer knowledge, and government initiatives to enhance the explanatory power of e-waste return behavior. The study employed a mixed-methods approach, combining qualitative research to develop and refine measurement scales with quantitative research through a survey of 228 users in Da Nang. The data were analyzed using SPSS 27.0 and SmartPLS 4.0 software. The findings indicate that attitude (AT), subjective norms (SN), perceived behavioral control (PBC), moral norms (MN), consumer knowledge (CK), and government initiatives (GI) all have significant positive effects on the intention to return e-waste, along with notable differences across demographic groups. Based on these findings, the study proposes several managerial implications and practical recommendations to encourage community participation in the reverse logistics system for electronic waste at the local level.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Keywords
E-waste, Return intention, Reverse logistics, TPB, A-B-C
References
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Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. Md., & Zavadskas, E. (2017b). Factors Influencing Consumers’ Intention to Return the End of Life Electronic Products through Reverse Supply Chain Management for Reuse, Repair and Recycling. Sustainability, 9(9), 1657. https://doi.org/10.3390/su9091657
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Thi Thu Nguyen, H., Hung, R.-J., Lee, C.-H., & Thi Thu Nguyen, H. (2018). Determinants of Residents’ E-Waste Recycling Behavioral Intention: A Case Study from Vietnam. Sustainability, 11(1), 164. https://doi.org/10.3390/su11010164
Trong Nguyen, L., Nguyen, T. H., Ngoc Nguyen, H., Dai Nguyen, L., Thi Thu Nguyen, D., & Duy LE, L. (2023). Determinants of green consumer behavior: A case study from Vietnam. Cogent Business & Management, 10(1). https://doi.org/10.1080/23311975.2023.2197673
SCDI. (2024). Rác thải điện tử - mối nguy hại cho toàn cầu. SCDI Việt Nam. https://scdi.org.vn/tin-tuc/rac-thai-dien-tu-moi-nguy-hai-cho-toan-cau.html
Pham, Lam, T., Hoa Le Dang, & Pham, N.-Q. (2023). Consumers’ willingness to pay an environmental fee for e-waste recycling in Vietnam: integrating the theory of planned behaviour and the norm activation model. Journal of Material Cycles and Waste Management. https://doi.org/10.1007/s10163-023-01723-7
Afroz, R., Muhibbullah, M., Farhana, P., & Morshed, M. N. (2020). Analyzing the intention of the households to drop off mobile phones to the collection boxes: empirical study in Malaysia. Ecofeminism and Climate Change, 1(1), 3-20. https://doi.org/10.1108/EFCC-03-2020-0004
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
Almulhim, A. I. (2022). Household’s awareness and participation in sustainable electronic waste management practices in Saudi Arabia. Ain Shams Engineering Journal, 13(4), 101729. https://doi.org/10.1016/j.asej.2022.101729
Baldé, C., Kuehr, R., Yamamoto, T., Mcdonald, R., Angelo, E., Althaf, S., Bel, G., Deubzer, O., Fernandez-Cubillo, E., Forti, V., Gray, V., Herat, S., Honda, S., Iattoni, G., & Khetriwal, D. (2024). https://ewastemonitor.info/wpcontent/uploads/2024/03/GEM_2024_18-03_web_page_per_page_web.pdf?utm
Bamberg, S., & Möser, G. (2007). Twenty years after Hines, Hungerford, and Tomera: A new meta-analysis of psycho-social determinants of pro-environmental behaviour. Journal of Environmental Psychology, 27(1), 14-25. https://doi.org/10.1016/j.jenvp.2006.12.002
Botetzagias, I., Dima, A.-F., & Malesios, C. (2015). Extending the Theory of Planned Behavior in the context of recycling: The role of moral norms and of demographic predictors. Resources, Conservation and Recycling, 95, 58-67. https://doi.org/10.1016/j.resconrec.2014.12.004
Chan, L., & Bishop, B. (2013). A moral basis for recycling: Extending the theory of planned behaviour. Journal of Environmental Psychology, 36, 96-102. https://doi.org/10.1016/j.jenvp.2013.07.010
Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. ResearchGate. https://www.researchgate.net/publication/311766005_The_Partial_Least_Squares_Approach_to_Structural_Equation_Modeling
Dixit, S., & Badgaiyan, A. J. (2016). Towards improved understanding of reverse logistics - Examining mediating role of return intention. Resources, Conservation and Recycling, 107, 115-128. https://doi.org/10.1016/j.resconrec.2015.11.021
Guagnano, G. A., Stern, P. C., & Dietz, T. (1995). Influences on Attitude-Behavior Relationships. Environment and Behavior, 27(5), 699-718. https://doi.org/10.1177/0013916595275005
Gaur, J., Mani, V., Banerjee, P., Amini, M., & Gupta, R. (2019). Towards building circular economy. Management Decision, 57(4), 886-903. https://doi.org/10.1108/md-07-2018-0728
Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. Md., & Zavadskas, E. (2017a). Factors Influencing Consumers’ Intention to Return the End of Life Electronic Products through Reverse Supply Chain Management for Reuse, Repair and Recycling. Sustainability, 9(9), 1657. https://doi.org/10.3390/su9091657
Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. Md., & Zavadskas, E. (2017b). Factors Influencing Consumers’ Intention to Return the End of Life Electronic Products through Reverse Supply Chain Management for Reuse, Repair and Recycling. Sustainability, 9(9), 1657. https://doi.org/10.3390/su9091657
Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. Md., & Zavadskas, E. (2017c). Factors Influencing Consumers’ Intention to Return the End of Life Electronic Products through Reverse Supply Chain Management for Reuse, Repair and Recycling. Sustainability, 9(9), 1657. https://doi.org/10.3390/su9091657
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://link.springer.com/article/10.1007/s11747-014-0403-8
Liobikienė, G., & Poškus, M. S. (2019). The Importance of Environmental Knowledge for Private and Public Sphere Pro-Environmental Behavior: Modifying the Value-Belief-Norm Theory. Sustainability, 11(12), 3324. https://doi.org/10.3390/su11123324
Mohamad, N. S., Thoo, A. C., & Huam, H. T. (2022). The Determinants of Consumers’ E-Waste Recycling Behavior through the Lens of Extended Theory of Planned Behavior. Sustainability, 14(15), 9031. https://doi.org/10.3390/su14159031
Najmi, A., Kanapathy, K., & Aziz, A. A. (2020). Exploring consumer participation in environment management: Findings from two‐staged structural equation modelling‐artificial neural network approach. Corporate Social Responsibility and Environmental Management, 28(1), 184-195. https://doi.org/10.1002/csr.2041
Sabbir, Md. M., Khan, T. T., Das, A., Akter, S., & Hossain, Md. A. (2022). Understanding the Determinants of consumers’ Reverse Exchange Intention as an Approach to e-waste recycling: a Developing Country Perspective. Asia-Pacific Journal of Business Administration, 15(3). https://doi.org/10.1108/apjba-11-2021-0565
Sari, D. P., Masruroh, N. A., & Asih, A. M. S. (2021). Consumer Intention to Participate in E-Waste Collection Programs: A Study of Smartphone Waste in Indonesia. Sustainability, 13(5), 2759. https://doi.org/10.3390/su13052759
Stern, P. C. (2000). New Environmental Theories: toward a Coherent Theory of Environmentally Significant Behavior. Journal of Social Issues, 56(3), 407-424. https://doi.org/10.1111/0022-4537.00175
Yahya, M., Adura, A., Hamzah1and, T., Shafie, A., & Sariyati, A. (2022). Knowledge of E-Waste Recycling Among Communities in Selangor, Malaysia. 22(1), 5-22. https://fass.ubd.edu.bn/SEA/vol22-1/asmyetal-knowledge-ewaste.pdf?utm_source=chatgpt.com
Zhang, A., Wang, J. X., Farooque, M., Wang, Y., & Choi, T.-M. (2021). Multi-dimensional circular supply chain management: A comparative review of the state-of-the-art practices and research. Transportation Research Part E: Logistics and Transportation Review, 155(1), 102509. https://doi.org/10.1016/j.tre.2021.102509
Zeng, X., Huo, X., Xu, X., Liu, D., & Wu, W. (2020). E-waste lead exposure and children’s health in China. Science of the Total Environment, 734, 139286. https://doi.org/10.1016/j.scitotenv.2020.139286