NGHIÊN CỨU SỰ CHẤP NHẬN CÔNG NGHỆ THỬ ĐỒ THỰC TẾ ẢO (VFR) TRONG MUA SẮM THỜI TRANG ONLINE CỦA NGƯỜI TIÊU DÙNG TẠI ĐÀ NẴNG: KẾT HỢP LÝ THUYẾT KHUẾCH TÁN ĐỔI MỚI (IDT) VỚI MÔ HÌNH CHẤP NHẬN CÔNG NGHỆ (TAM)

Trần Thị Cẩm Thúy, Bùi Thị Thanh Hải, Trần Tú Tiêm, Nguyễn Thị Thanh Hằng

Nội dung chính của bài viết

Tóm tắt

Bài nghiên cứu này phân tích các yếu tố ảnh hưởng đến việc chấp nhận công nghệ Thử đồ thực tế ảo (Virtual Fitting Room - VFR) trong mua sắm thời trang trực tuyến tại Đà Nẵng. Với sự phát triển ngày càng nhanh chóng của TMĐT và tỷ lệ hoàn trả sản phẩm cao do hạn chế trải nghiệm thực tế, việc đánh giá được sự chấp nhận của người dùng đối với VFR trở nên cấp thiết. Mô hình Chấp nhận công nghệ (TAM) được kết hợp với lý thuyết Khuếch tán đổi mới (IDT) để xây dựng khung nghiên cứu. Các đặc điểm đổi mới và cảm nhận về sự thích thú được đề xuất là các yếu tố tiền đề của nhận thức về tính hữu ích và nhận thức về tính dễ sử dụng, từ đó tác động đến thái độ và việc người dùng có thực sự muốn sử dụng VFR hay không. Nguồn dữ liệu được thu về từ khoảng 350 người tiêu dùng đã có kinh nghiệm mua sắm thời trang trực tuyến và sử dụng Mô hình phương trình cấu trúc (SEM) để phân tích và đánh giá mối quan hệ giữa các biến. Các phát hiện dự kiến sẽ đưa ra dữ liệu thực tế để giúp các doanh nghiệp trong bối cảnh các công nghệ bán lẻ mới nổi tại Việt Nam.

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